Privacy Policy

Last updated: September 30, 2026

That Safe Haven Ltd. (“That Safe Haven”, “we”, “us”) offers online counselling and therapy. We know that reaching out for support is personal, and we treat the information you share with us with care. This policy explains what we collect, why we collect it, and the choices you have.

Who we are

That Safe Haven Ltd.
103-2727 Steeles Ave West, Unit 728
Toronto, Ontario M3J 3G9, Canada
Email: support@thatsafehaven.com
Phone: +1 437 559 6190

We are responsible for the personal information described in this policy. Our Privacy Officer is accountable for how we handle it and can be reached at the email address above.

What we collect

Request form: when you ask to be matched with a practitioner, we collect your name, contact details, country, time zone, preferences (such as language, practitioner and budget), and anything you choose to tell us about what brings you to counselling.
Your account and bookings: your name, email address, login details, and the dates and times of your sessions.
Payments: payments are processed by Stripe. We do not see or store your full card number.
Sessions: sessions take place over Zoom. We do not record sessions.
Email updates: if you sign up for updates, we collect your name and email address.
Job applications: if you apply through our Careers page, we collect the details and documents you send.
Website use: basic technical information such as your IP address and browser type, and cookies as described in our Cookie Policy.

Why we use it

To match you with a suitable practitioner and set up your account.
To book, remind you about, reschedule and hold your sessions.
To take payment and keep financial records.
To reply to your messages and send updates you asked for.
To keep the website secure and working properly.
To meet our legal and professional obligations.

We only collect what we need for these purposes. Information about your mental health is sensitive, so we only collect it with your express consent. You can withdraw your consent at any time, although this may mean we can no longer provide some services. Some information, such as your name and email address, is needed to book sessions; without it we cannot provide our services.

If you are in the United Kingdom or the European Union, we rely on these legal bases:

Your explicit consent for information about your health and for optional cookies
Performing our agreement with you for your account, bookings and payments
Legal obligations for financial and professional records
Our legitimate interests in keeping the website secure and answering enquiries

We do not make decisions about you by automated means alone, and we do not use your information for advertising or profiling.

Who we share it with

We never sell or rent your information. We share it only with the service providers that help us run our practice, and only as much as they need:

our website hosting provider
Stripe, for payments
Zoom, for online sessions
our email provider, for messages and booking notifications
the practitioner you are matched with

We may also disclose information when the law requires it, or when there is a serious risk of harm to you or someone else.

Where your information is stored

Some of our service providers store information outside Canada, for example in the United States or Europe. When that happens, your information is protected by contract and by the provider’s security measures, but it may be subject to the laws of that country. Where information from the United Kingdom or the European Union is transferred, we rely on safeguards recognised under those laws, such as adequacy decisions or standard contractual clauses.

How long we keep it

We keep your information only as long as we need it for the purposes above, or as long as the law and professional record-keeping rules require. After that, we delete it or make it anonymous.

How we protect it

The website uses an encrypted (HTTPS) connection. Access to your information is limited to the people who need it to support you, and our accounts are protected by passwords. No system is completely secure, so please contact us straight away if you think your information has been put at risk. If a breach creates a real risk of harm, we will tell you and the relevant regulator as the law requires.

Your rights

You can ask us to:

show you the information we hold about you
correct information that is wrong or incomplete
delete your information, where we are not required to keep it
stop sending you updates

To make a request, email support@thatsafehaven.com. We will reply within 30 days.

If you live in the United Kingdom or the European Union, you also have the right to object to or restrict how we use your information, and to receive a copy of it in a portable format.

Complaints

If you have a concern, please contact us first so we can try to put it right. You can also contact a privacy regulator:

Canada: Office of the Privacy Commissioner of Canada
Ontario (health information): Information and Privacy Commissioner of Ontario
United Kingdom: Information Commissioner’s Office
European Union: the data protection authority in your country

Cookies

We ask for your permission before placing any cookies that are not needed for the website to work. You can change your choice at any time using the “Manage consent” tab at the bottom of the screen. See our Cookie Policy for details.

We do not track visitors across other websites. Optional cookies stay off until you accept them, whatever your browser’s “Do Not Track” or Global Privacy Control setting.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about your privacy? Email support@thatsafehaven.com or call +1 437 559 6190.